Frequently Asked Questions

A minibus is made for a maximum of 8 persons. For any request for a larger group, contact us.

A private excursion allows you to privatize the vehicle and the guide to enjoy this day with only those you want.

In addition to private tours, we offer customized private excursions, personalized on request. For private guided visit of a museum or private vacation experience, we are at your entire disposal.

We are all fluent in English and French. Small group excursions are offered only in English. Our recipe is : one group, one language. We offer, on request, some private day trips in other languages: Chinese, Japanese, Russian, Spanish, Italian, German.

Underage child must be accompanied by an adult. (under 18) All children are welcome. Our guides are trained to adapt their speech. Child and baby seats are available. Please specify the sizes for a suitable equipment. Under 10 years old, child seats are compulsory. All of our excursions have been approved by my children themselves.

During all our day trips and visit, many stops are planned for everyone’s comfort.

All our vehicles are Mercedes minivans with the greatest comfort and air conditioning.

Our vehicles are not equipped to store clients’ suitcases. Still, there is tolerance about bags, handbags and, in general, whatever you can place over your legs while seated.

Some of our tours are accessible by people in wheelchair or with reduced mobility, as long as they are able to board a motorcoach by themselves and the wheelchair can be foldable.

Both comfortable clothes and shoes are recommended. Moreover, you should plan your clothes just in case it rains or it gets colder than normal.

All our guides are graduated, licensed and authorized to speak in any Museums in Paris. Anyone is not authorized to offer guided tours. A special diploma is required.

No animal is allowed on board our tours.

In accordance with copyright law, it is prohibited to record the conference. This is why you are requested not to use a VCR during the visit. Please also refrain from taking a photo of your guide without his consent.

You can contact us by email contact@normandy-melody.com and by phone: 0033 950 596 295

Yes, due to the purposefully small size of all of our groups, reservations are required for all of our tours and activities. We advise you to book approximately 2 to 3 months in advance in order to have your first choice of tour dates.

Yes, due to the purposefully small size of all of our groups, reservations are required for all of our tours and activities. We advise you to book approximately 2 to 3 months in advance in order to have your first choice of tour dates.

To ensure the latest availability, please contact us by email.

Click to read our Terms and Conditions.

We accept Visa, Mastercard and American Express through our online booking system. If you are unable to book online, please send us an email we’ll make the booking manually for you.

Security is one of the biggest considerations in everything we do. We use Paypal or Stripes Payment systems. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. Both Stripe and PayPal take security seriously.

We understand that unexpected events can change your travel plans ; for this reason we offer a full refund, for any reason, if you cancel more than 48hrs before your reserved tour is scheduled to start.

We apply discounts for children.

Lunches are not included in the price of your excursion. This allows you to choose the place and type of menu you want. Your guide will recommend several options for lunch. If you have a specific request or allergies, please specify it.

Hotel pickups begins approximately 15-30 minutes prior to the departure time on your voucher, exact pickup time will be advised on reconfirmation 48h before departure. The meeting with your guide is fixed at the reception of your hotel or at the address of your accommodation. If necessary, the guide will contact you and / or the reception of your hotel. Please be ready and waiting in your hotel lobby 10 minutes prior to your scheduled pick up time.

All our small group and private day trips includes Hotel Pick up and Drop off in Paris.

If special traffic conditions (strike, pedestrian zone), we reserve the right to change the pick-up and drop-off address.

Please also note that our meeting times are absolute and that if you are late and miss the Meeting Time on your reservation we might not be there waiting for you. Therefore it is very important that you arrive on time if you intend to take our tours.