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Legal

General Terms of Sale 

 

Legal Information

The website www.normandy-melody.com (hereinafter the “Website” is published by NORMANDY MELODY, société par actions simplifiée, having its registered office at 17 avenue de Bures, 78540 Vernouillet, France, registered with the Versailles Trade & Companies Register under No. 813 292 174 (hereinafter the “Company”).

Its intra-community VAT No. is : FR32 813292174.

The Company can be contacted by email at the following address: contact@normandy-melody.com or by telephone at the following number: +33 (0)9 50 59 62 95.

The director of the publication is: Sarah Fesolowicz

The Website is hosted by OVH, registered with the Lille Trade & Companies Register 537 407 926 having its registered office at 2, rue Kellermann, 59100 Roubaix.

The Company is registered with the Atout France register under No IM078160007.

It benefits from a financial guarantee with GROUPAMA (126 rue de la Piazza, 93199 Noisy le Grand Cedex).

The Company has taken out third-party insurance with GROUPAMA (126 rue de la Piazza, 93199 Noisy le Grand Cedex).

GENERAL TERMS AND CONDITIONS OF SALE

Preamble

The General Terms and Conditions of Sale (hereinafter « TCS ») are available to Customer (hereinafter « Customer ») by the company NORMANDY MELODY, société par actions simplifiée, having its registered office at 17 avenue de Bures, 78540 Vernouillet, France, registered with the Versailles Trade & Companies Register under No. 813 292 174 

Its intra-community VAT No. is : FR32 813292174.

The Company can be contacted by email at the following address: contact@normandy-melody.com or by telephone at the following number: +33 (0)9 50 59 62 95.

The director of the publication is: Sarah Fesolowicz

The Website is hosted by OVH, registered with the Lille Trade & Companies Register 537 407 926 having its registered office at 2, rue Kellermann, 59100 Roubaix.

The Company is registered with the Atout France register under No IM078160007.

It benefits from a financial guarantee with GROUPAMA (126 rue de la Piazza, 93199 Noisy le Grand Cedex).

The Company has taken out third-party insurance with GROUPAMA (126 rue de la Piazza, 93199 Noisy le Grand Cedex).

NORMANDY MELODY proposes tourist services, in particular excursions, trips, visits, leisure activities and dining and cultural discovery activities.

These TCS govern the contractual relations (hereinafter the “Agreement”) between NORMANDY MELODY and the Customer (hereinafter jointly referred to as the “Parties” and individually the “Party”).

The TCS are systematically communicated to each Customer before entering into an Agreement. Consequently, placing an order for Services (hereinafter the “Order”) implies the Customer’s full and unconditional adherence to said TCS, to the exclusion of all other documents.

The terms and conditions of all of NORMANDY MELODY’s services comply with the requirements of Law No. 92-645 of 13 July 1992 which specifies the conditions for performing activities related to the organization and sale of tours, travel packages and activities which are governed by Articles R. 211-5 to R. 211-13 of the French Tourism Code.

The Services proposed by NORMANDY MELODY are intended for consumers in accordance with the definitions set forth in the French Consumer Code.

It is specified that in accordance with Article L. 221-28-12° of the Consumer Code, the right of withdrawal does not apply to the Services provided by NORMANDY MELODY. 

Article 1 – Booking

All tours and excursions must be booked in advance. Booking any of our services implies the acceptance of these General Terms and Conditions of Sale.

Bookings will only be considered to be effective upon the customer’s receipt of the voucher and the confirmation of the booking sent by Normandy-melody.com or by its affiliated websites.

Tours and excursions can be booked via: The booking center (by telephone or by sending an email):

Booking requests can be made on our website at https://www.normandy-melody.com, by email at contact@normandy-melody.com or by telephone at the following number: +33 (0)9 50 59 62 95.

Booking requests must specify: the tour code and tour name, the date, the time and language of the desired tour, the number of participants (adults, children and infants), the last names, first names and dates of birth of all customers, the complete pick-up address for private excursions or small group trips which include a pick-up location, as well as the telephone numbers and email addresses of all customers, so that the customers can be reached in case of emergency. 

Booking requests must specify: the tour code and tour name, the date, the time and language of the desired tour, the number of participants (adults, children and infants), the last names, first names and dates of birth of all customers, the complete pick-up address for tours which include a pick-up location, as well as the telephone numbers and email addresses of all customers, so that the customers can be reached in case of emergency. 

For bookings which include pick-up at the place of residence, information about the customer’s accommodation address and telephone numbers must be sent by email to contact@normandy-melody.com no later than 48 hours before the date of the tour.

For bookings made less than 48 hours before the tour date, please contact the call center at +33 (0)9 50 59 62 95. If this mandatory pick-up information is not provided, no refund will be provided.

Pick-ups in Paris can only be made within the city of Paris (postal code 75XXX).
Pick-ups in Le Havre can only be made within the city of Le Havre (postal code 76600, 76610, 76620)
Pick-ups in Bayeux can only be made within the city of Bayeux (postal code 144XX))

Pick-ups begins approximately 15-30 minutes prior to departure time, exact pickup time will be advised on reconfirmation 48h before departure. NORMANDY MELODY will contact the customer 48 hours before departure to precise a specific time for pick up. 

The meeting with the guide is fixed at the reception of the customer’s hotel or customer’s accommodation.

Article 2 – Cancellation policy

  • For bookings made via the website:

All cancellation requests must be sent to Normandy-melody.com via the contact. Please specify the booking number, your name and the tour date.
We will process this request as soon as possible.

  • For all other bookings:

Cancellations of tours or excursions must be sent by email to contact@normandy-melody.com
Cancellations will not be accepted via telephone.

Cancellation fees will be calculated as of the date of receipt of the email and be deducted from the refund:

* Cancellation up to and including 3 days before the tour (Paris local time):  Free of charge

* Cancellation up to and including 2 days before the tour (Paris local time):  50% of the tour price

* Cancellation up to and including 1 day before the tour (Paris local time):  100% of the tour price

 

NORMANDY MELODY reserves the right to cancel or change certain tours without notice if this is necessary to insure the comfort or safety of passengers, in particular in the event of force majeure, strikes, natural disasters, cultural events, administrative decisions or unexpected closures. Force majeure refers to any event outside the control of the affected party, of an unpredictable, irresistible and insurmountable nature, which prevents NORMANDY MELODY from performing all or part of its obligations under this contract.

Article 3 – Change policy

Changes can only be made subject to availability. Changes fees vary according to the following methods:

* Changes made up to and including 3 days before the tour (Paris local time):  Free of charge

* Changes made up to and including 2 days before the tour (Paris local time):  €15 per booking

* Changes made up to and including 1 day before the tour and on the day of the tour (Paris local time):  €25 per booking

Article 4 – Prices

The prices include all the services indicated in the description of each tour or service.

The prices mentioned are quoted per person or per outing (for private day trips) and in euros unless otherwise specified.

These prices include VAT.

Payment is due in Euro.

The prices mentioned on this website are only valid for bookings made directly online, on the website.

The promotions displayed on the website are valid only on the website and may not be claimed on another sales channel. These prices have certain features, including dates that will be mentioned.

Article 5 – Children’s rates

Children’s rates are valid under 14 inclusive, unless otherwise specified in the descriptions of the individual products. In some cases, the age may vary. For more information, please refer to the details of the tour as specified on the website.

Child booking is necessary in order to guarantee the availability of a child’s seat (under 10 years old), which is mandatory according to French regulations. Infants cannot ride on their parents’ laps in minibuses. Meals are not included and an extra charge must be paid on location.

Article 6 – Operations and departure time

  • Small Group Day Trip & Private Excursions:

Customers who are staying in a private apartment must arrive in the hotel lobby or at the main entrance of the building at least 10 minutes before departure.

For bookings which include pick-up at the place of residence, information about the customer’s accommodation address and telephone numbers must be sent by email to contact@normandy-melody.com no later than 48 hours before the date of the tour.

For bookings made less than 48 hours before the tour date, please contact the call center at +33 (0)9 50 59 62 95. If this mandatory pick-up information is not provided, no refund will be provided.

Pick-ups in Paris can only be made within the city of Paris (postal code 75XXX).
Pick-ups in Le Havre can only be made within the city of Le Havre (postal code 76600, 76610, 76620)
Pick-ups in Bayeux can only be made within the city of Bayeux (postal code 144XX)

Pick-ups begins approximately 15-30 minutes prior to departure time, exact pickup time will be advised on reconfirmation 48h before departure. NORMANDY MELODY will contact the customer 48 hours before departure to precise a specific time for pick up. 

The meeting with the guide is fixed at the reception of the customer’s hotel or customer’s accommodation.

  • For on-site departure tours:

Customers must arrive on site at least 15 minutes in advance.

We cannot under any circumstances be held responsible for delays caused by an event outside the control of our company, traffic irregularities, strikes, demonstrations, unexpectedly closed establishments or weather warnings.

For operational management reasons, we need to know the local contact details of passengers (mobile phone number, email address and hotel location). This information must be specified at the time of booking

Article 7 – Payment terms

Payment must be made, in full and by one of the available payment methods, at the time of booking.

Article 8 – Transfer of the contract

In accordance with Article L. 211-11 of the French Tourism Code, you may transfer this contract, provided that it has not been implemented and up to seven days before departure, by notifying the agency within a reasonable time of your wish to transfer the contract to a person who fulfills the same conditions as you do. You and the recipient of the transfer remain jointly and severally liable for the payment of the balance of the contract and of the transfer costs, which we will inform you of.

Article 9 – Customers with reduced mobility

Only certain excursions are equipped to accommodate customers with reduced mobility. It is strongly recommended to always check at the time of booking whether the tour actually offers the option for customers with reduced mobility.

Customers with reduced mobility must be accompanied by an able-bodied person. Guides, escorts and bus drivers are not authorized to assist customers with reduced mobility. 

In order for us to offer the best possible service, it is essential for customers to inform NORMANDY MELODY when booking equipment for people with reduced mobility. Otherwise, the passenger may be refused access and returned at his/her own expense.

If there is no suitable means of transport, the customer must be able to board independently, with the assistance of another person.

At the time of booking, information about the type of equipment used must be provided to the NORMANDY MELODY booking service (please specify the dimensions of the wheelchair, whether it is electric or mechanical and if it can be folded), so that we can offer the most suitable service.

Non-folding wheelchairs will not be accepted on board.

Similarly, guide dogs will only be accepted if NORMANDY MELODY is informed at the time of booking and if a guide dog card is presented.

Article 10 – Liability

Within the limits provided by governing law, NORMANDY MELODY cannot be held liable for failure to perform the Agreement in the event of force majeure, as defined in Article 1218 of the French Civil Code and French case law, or in the event of damage caused by a third party outside its control or due to improper or non-compliant use of the Services by the Customer, in breach of NORMANDY MELODY instructions.

Within the limits provided by governing law, in the event of strict liability on the part of the service providers, the compensation limits resulting from international agreements in accordance with Article L. 211-17-IV of the French Tourism Code shall apply. Failing this, and except in the case of personal injury, intentional or negligent damage, any damages shall be limited to three times the total price of the trip or the stay.

Personal items 

NORMANDY MELODY cannot be held liable for the loss or theft of personal items or luggage during transport, tours and excursions, and we are not obliged to find or to return personal items.

All costs incurred with regard to lost or stolen personal items shall be borne by the customer.

Only small bags are allowed, in accordance with the regulations for national museums and monuments.

Discontinuance of tours

No refund will be given if the customer chooses to discontinue the route or service during the provision of service.

A customer’s voluntary departure from the tour will release NORMANDY MELODY from any obligation and from any liability for any incident that may occur after the customer’s departure and will result in the customer waiving any recourse against NORMANDY MELODY.

Customer delay

Any delay of more than 10 minutes for tours departing from Paris or more than 20 minutes for other destinations will be considered to be a discontinuation of the tour due to the customer’s voluntary departure and will have the same result. In this event, NORMANDY MELODY shall therefore be relieved of all liability and the customer must return at his/her own expense.

Drugs and alcohol

The customer undertakes to behave in a way that is not contrary to the rules of common sense and is in compliance with the current laws and regulations, in particular the bans on smoking, alcohol consumption and the transport of dangerous goods.

NORMANDY MELODY reserves the right to disembark any passenger who violates the regulations and/or whose behavior is clearly likely to put other passengers, the driver or a third party at risk, without this passenger being able to claim compensation or reimbursement.

We would like to remind you that alcohol abuse is dangerous for your health. NORMANDY MELODY cannot be held liable for any behavior or accidents that may occur to customers while intoxicated or under the influence of drugs, or for any damage these customers may cause.

Smoking is prohibited in all vehicles

Article 11 – Insurance 

NORMANDY MELODY has an insurance contract with the GROUPAMA insurance company, located at 126 rue de la Piazza, 93199 Noisy le Grand Cedex). This insurance contract covers the financial consequences of the civil liability NORMANDY MELODY may incur as a result of its activities.

NORMANDY MELODY is registered in the Atout France register under number No IM078160007.

Article 12 – French Data Protection Act

The provisions concerning the protection of personal data set forth in the French Data Protection Act of 6 January 1978, as amended and the European Regulation on the protection of personal data of 27 April 2016 which entered into force on 25 May 2018 (“GDPR”) are found in the document attached entitled “Privacy Policy”, accessible on the Website.

Article 13 – Applicable law

These TCS are governed and interpreted in accordance with French law, without taking into account conflicts of law. 

If any provision of these TCS or its application to any person or circumstance is judged null and void, this nullity will not concern the other provisions or applications of these TCS, which will remain in force, independently of the provision judged null and void. To this end, the provisions of these TCS are declared stand-alone.

In the event of a dispute arising when interpreting and/or performing these TCS or in relation to these TCS, the User can decide to seek to settle said dispute with the Company through traditional mediation proceedings or any other alternative means of dispute settlement. The User can notably make contact with: MTV Médiation Tourisme Voyage, BP 80 303 – 75 823 Paris Cedex 17 https://www.mtv.travel – https://www.mtv.travel/quand_et_comment_saisir/

The User is informed that:

–    To allow a dispute to be examined by the mediator, the User must justify that he has made a written claim to the Company or keep written proof of measures taken;

–    The request must be founded and lawful.

The User can bring the matter before the mediator within a maximum period of one year following the Company’s written claim.

Finally, in the event that this mediation procedure fails or if the User wishes to bring proceedings, the French Code of Civil Procedure will apply.

Article 14- Contacts

After-sales service claims: Claims are processed within 10 business days of receipt of an email sent to contact@normandy-melody.com Claims will only be considered if received no later than 45 days after the tour date.

Requests sent to another email address will not be considered.

Billing claims:

Please contact the following email address: contact@normandy-melody.com 

Requests regarding billing discrepancies sent to another email address will not be processed.